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  1. Help Center
  2. Shipping & Delivery

Shipping & Delivery

  • What if my package is returned to sender due to my absence or an incorrect address?
  • Does EVISU GROUP LIMITED ship to multiple addresses?
  • How much taxes and duties will I have to pay?
  • Which countries does EVISU GROUP LIMITED ship to?
  • Does EVISU offer express shipping?
  • Can I cancel my order after it has been placed?
  • How can I track my order?
  • What is the delivery time frame for EVISU orders?
  • What is the delivery time frame for US orders?
  • What is the delivery time frame for Japan orders?
  • What is the delivery time frame for EU/UK, Canada, Singapore, Malaysia, Asia Pacific, Taiwan, Macau, and Hong Kong orders?
  • Will I be charged extra tax?
  • Can I have my order delivered to a P.O. Box, military base, or shipment forwarding warehouse?
  • What should I do if my parcel is lost?
  • Under what circumstances is my order excluded from a lost parcel claim?
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