Return & Exchange
- Are there any specific requirements for packaging my return?
- Can I return an item I purchased at original price?
- How many times can I return or exchange items from one order?
- Will I be refunded the full value of my order?
- What condition must items be in to qualify for return?
- Can I return used items?
- Who pays for return shipping?
- Can I return online purchases at EVISU retail stores?
- How do I start a return?
- Which items cannot be returned?
- Are made-to-order items returnable or exchangeable?
- Are accessories and collectibles returnable?
- Can I return sale or discounted items?
- If my order includes a free gift, how should I process a return?
- How long does it take to process a refund?
- How will I receive my refund?
- Are shipping fees refundable?
- What if my return is late or does not meet the conditions?
- Will EVISU review unusual return patterns?
- How do I request a return authorization?
- What information should I include with my return parcel?
- Where should I send my return?
- Do I need to use a specific courier?
- Should I insure my return shipment?
- How long do I have to request an exchange?
- What items can I exchange to?
- Are sale, discounted, and crossover items exchangeable?
- Which items cannot be exchanged?
- How do I start an exchange?
- How long does it take to receive my replacement?